OFFBLANK.VISUALS
Last updated: 15 October 2026
At OFFBLANK.VISUALS, we provide premium Shopify themes and digital products designed to help brands create professional online storefronts.
All products currently sold through our website are delivered digitally. We do not ship physical goods, and no physical delivery is required.
This policy explains how our digital products are delivered, expected delivery times and what to do if you experience an issue receiving your purchase.
Once your purchase has been successfully completed and payment has been confirmed, your digital product will be delivered electronically.
Depending on the product purchased, delivery may include:
Downloadable Shopify theme files, typically supplied in ZIP format.
Installation instructions and supporting documentation.
Access to additional digital resources included with your purchase.
Digital products are delivered to the email address provided during checkout.
Please ensure your email address is entered correctly before completing your order.
Digital Shopify themes are normally delivered automatically shortly after payment confirmation.
In most cases, customers should receive their download instructions within a few minutes of completing their purchase.
Occasionally, delivery may be delayed due to payment processing, email provider restrictions or temporary technical issues.
If you have not received your digital purchase within 24 hours, please contact us through our website so we can investigate.
As our products are delivered electronically, there are no physical shipping costs associated with purchasing a Shopify theme from OFFBLANK.VISUALS.
No postage, packaging or courier fees apply to digital product purchases.
Any applicable taxes or additional service charges will be displayed during checkout where required.
Customers who purchase our optional installation and setup service will receive their digital theme files in accordance with the delivery process outlined above.
The installation service is provided separately from the delivery of the digital product.
Following your purchase, we may contact you to request the information and Shopify access necessary to complete the agreed setup.
The timeframe for installation will depend on the service purchased, the agreed scope of work and the availability of the required information.
Any specific installation timeframe will be communicated separately.
If you do not receive your digital purchase, we recommend checking:
Your email inbox, including spam and junk folders.
The email address entered during checkout.
Any download instructions included in your order confirmation.
If you are still unable to locate your purchase, please contact OFFBLANK.VISUALS with your order number and the email address used at checkout.
We will take reasonable steps to verify your purchase and provide access to the purchased files.
Our Shopify themes are supplied for use with the Shopify platform.
Customers are responsible for having an appropriate Shopify account and subscription where required.
Installation instructions are provided with applicable theme purchases to help customers upload and configure their theme.
Customers who select a self-installation option are responsible for completing the installation process unless additional support has been agreed.
If you experience technical difficulties accessing or installing your theme, please contact us for assistance.
Our digital products may be purchased by customers outside the United Kingdom, subject to any applicable legal, payment or platform restrictions.
As products are delivered electronically, there are no international shipping charges or customs duties associated with physical delivery.
Currency conversion fees or applicable taxes may vary depending on your location and payment provider.
Digital product purchases are subject to our Refund & Returns Policy and applicable consumer protection legislation.
Because our products are delivered electronically, different cancellation rules may apply compared with physical goods.
Please review our Refund & Returns Policy before purchasing.
Nothing in this Shipping & Digital Delivery Policy affects your statutory consumer rights.
If you have any questions about digital delivery, missing downloads or installation services, please contact us.
OFFBLANK.VISUALS
Website: https://offblankvisuals.com
Contact: https://offblankvisuals.com/pages/contact
We aim to respond to customer enquiries within 24 hours.
OFFBLANK.VISUALS — Premium Shopify themes. Delivered digitally. Built for your brand.