OFFBLANK.VISUALS
Last updated: 15 October 2026
At OFFBLANK.VISUALS, we take pride in creating premium Shopify themes designed to help brands build a professional online presence. We want every customer to feel confident in their purchase and understand our refund policy before placing an order.
Please read the following information carefully before purchasing any of our digital products or services.
All Shopify themes sold by OFFBLANK.VISUALS are digital products delivered electronically.
Because digital products can be downloaded, copied and retained after delivery, we generally do not offer refunds for change-of-mind purchases once the digital content has been supplied and the customer's statutory cancellation right has been validly waived.
Before purchasing, we encourage customers to explore the available live demonstrations, review the product descriptions and ensure the theme meets their requirements.
Nothing in this policy excludes or limits your statutory consumer rights.
If you are purchasing as a consumer in the United Kingdom, you will generally have a 14-day cancellation period for online purchases.
For digital content that is not supplied on a physical medium, this right may be lost once the download or supply begins, provided that:
You have expressly consented to receiving the digital content during the cancellation period.
You have acknowledged that you will lose your right to cancel when supply begins.
We have provided the required confirmation of that consent and acknowledgement.
Where these requirements have not been met, your statutory cancellation rights may continue to apply.
We will review refund requests where:
The theme files are defective, corrupted or cannot be accessed.
The product materially differs from its advertised description.
A technical fault prevents the theme from functioning as reasonably expected and cannot be resolved.
You have been charged incorrectly or more than once for the same purchase.
You are entitled to a refund under applicable consumer protection legislation.
Where appropriate, we may first offer technical assistance, replacement files or a correction to resolve the issue.
These options do not replace any statutory remedy to which you are entitled.
Subject to your statutory rights, refunds are generally not provided for:
A change of mind after validly waived cancellation rights.
Purchasing the wrong theme or product where the description was accurate.
A change in personal preferences regarding the design or appearance.
A lack of familiarity with Shopify or its theme customisation tools.
Issues caused by unauthorised modifications to the theme code.
Conflicts introduced by third-party applications, custom code or external services that are not attributable to the original theme.
We encourage customers to contact us if they experience difficulties, as many issues can be resolved through guidance or technical support.
Where customers purchase an optional installation or setup service, the service is subject to its own cancellation and refund considerations.
If you request that work begins during the statutory cancellation period, we may ask for your express consent to begin the service early.
If you subsequently cancel before the service has been fully performed, you may be required to pay a proportionate amount for work already completed, where permitted by law.
Where a service has been fully performed during the cancellation period, the right to cancel may be lost if the applicable legal requirements have been satisfied.
If we are unable to provide a purchased service, we will offer an appropriate refund or other remedy.
Our themes are developed for use with the Shopify platform.
Customers are responsible for maintaining an active Shopify account and any applicable Shopify subscription.
OFFBLANK.VISUALS is an independent theme provider and is not responsible for Shopify subscription fees, third-party application charges or external service costs.
We aim to ensure that our themes operate as described. If a theme fails to meet applicable legal standards, your statutory rights remain unaffected.
If you believe you are entitled to a refund, please contact us through our website:
Website: https://offblankvisuals.com
Contact: https://offblankvisuals.com/pages/contact
Please include your order number, the email address used during checkout and a description of the issue.
Where relevant, screenshots or details of technical errors may help us investigate your request.
We aim to respond to refund enquiries within 3 working days.
Where a refund is approved or legally required, it will normally be issued to the original payment method.
Refund processing times may vary depending on your bank or payment provider.
Any statutory deadlines for issuing refunds will take precedence over our standard processing procedures.
Purchasing a Shopify theme grants the customer a licence to use the product in accordance with the applicable product licence and terms of purchase.
A purchase does not transfer ownership of the underlying intellectual property.
Customers must not redistribute, resell, share or sublicense theme files unless expressly authorised.
Any refund or cancellation may terminate the customer's licence to continue using the refunded product, subject to applicable law.
This policy does not affect your rights under applicable consumer protection legislation, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
If digital content is faulty, not as described or otherwise fails to meet applicable legal requirements, you may be entitled to repair, replacement, a price reduction or a refund, depending on the circumstances.
For questions about this policy, digital products or refund eligibility, please contact OFFBLANK.VISUALS through our email.
OFFBLANK.VISUALS
offblank.creative@gmail.com
We reserve the right to update this policy when necessary. Any changes will be published on this page and will not retrospectively remove rights arising from previous purchases.